State Farm® Insurance Agent Krystal Brown

"Incompetent employees. One month I had insurance, the next month I didn't. Went online/app. to pay my bill and Iit showed that I didn't owe anything. Tha happened for 2 mos. I looked Hader and it appeared that I had two accounts. I git m father's car after he passed. I went in the office and show his death certificate, etc. I called and spoke to a young lady and she was supposed to call be back and I gave her a couple of days, nothing. I called on Friday, Oct. 25 and left a voice-mail, nothing. Going to another agent or back to Allstate. The policy was closed due to non-payment, because the young lady that works for you was supposed to be following up with me because it appeared that there were 2 accounts and she didn't get back with or try to reinstate me, and obviously she didn't let you know what was going on! So, she needs more training or should be fired."

"Setting up my life policy was extremely easy! Staff took care of all my needs and explained everything to me!"

"Great customer service and professionalism from the entire staff. I hope for the best relationship in the nearest future."

"Great experience. I recommend Krystal Brown's State Farm Agency to everyone."

"I was completely impressed with their professionalism and customer service. Krystal was very thorough when discussing my insurance plan to me. She made me feel very comfortable and less stressful when making a decision."

"Krystal has been awesome! She takes time to thoroughly explain things and often holds webinars to get information out. I appreciate her and recommend her to anyone."

"Travis got me squared away with the best rate. Quick & easy. Everyone there is helpful & attentive."

"Spoke with rep Kristie maybe the day before Thanksgiving. I called and requested the declarations page of my homeowners policy be emailed to me. She said that she didn’t see it. I asked if she was sure because I knew that I had the homeowner’s policy with them. She insisted that it wasn’t with them. I said ok, hung up and proceeded to go and look for my policy info. And sure enough, the policy was with them but under my wife’s maiden name. So I call her back and tell her that I’ve found my info and asked her to look under my wife’s name. She did and she found it. She said she would send it right over. So several minutes later I get an email from Kristie but it wasn’t what I asked for. She sent me the declarations page of a renters policy that I have at a different address. So I call her back again and explain that the info she sent wasn’t the right info, and that it is for another property of mine. She responds saying “you don’t have that homeowner’s policy with us, it’s with the State Farm in Lewisville TX.” So in frustration, I got off the phone with her and followed up with the Lewisville office. My gripe is that Kristie saw that what she was sending WAS NOT what I asked for. Instead of her calling me back and clarifying with me what she saw, she just sent something, anything. She didn’t have the courtesy to call and explain anything. I had to call her back just for her to tell me “well that policy isn’t with our office.” I thought she was rude and careless in the way she handled me that day. Normally I don’t have any complaints about this office. But Kristie rubbed me wrong that day."

"Krystal has been my agent for over 15 years. That speaks volumes to the level of service and attentiveness she and her staff provide to her clients. Urgent requests, no problem! Always professional, courteous, and striving to provide the best!"

"Fantastic customer service!"

"Not only does State Farm have competitive rates Mrs. Brown and her team provide the best customer service I’ve experienced in a while. 10/10 I highly recommend"

"Great job Krystal Brown!! You are awesome."

"Very helpful in setting up my insurance plan!"

"Krystal Brown and her staff are wonderful. They found me a good quote on tool box insurance."

"Outstanding service, always available and willing to help."

"Great staff!!! They are willing to assist with all your different insurance needs with a smile and great attitude!!!"

"The Krystal Brown is hands down the most informative and responsive agency. Thank you to Christina for getting me and my family the best quote and servicing 4 of our families policies."

"Awesome service explain everything in detail. I bundle my car and rental insurance and save alot on my rental compared to my other policies. I would truly recommend them. Customer service is top notch."

"The account representative Kristie was very professional knowledgeable and assertive to my needs. I told her what I wanted and she did exactly that! Fast and friendly service. I had such an positive experience. Thank you."

"They have a phenomenal staff and very good at communicating"

"Krystal is the best, anything I I need she gets it done quick fast and in a hurry."

"Kristie was very patient and answered all of my questions. She posed thoughtful questions and gave scenarios relavent to my situation to help me determine what was best for my family. It was obvious she is knowledgeable and loves what she does. I look forward to continuing to work with her in the future."

"I absolutely loved service. The representative was patient with me and truly listened to my needs."

"I don’t usually do surveys and reviews, but I had to make an exception for the representative at this agency. Leigh gives new meaning to professionalism, patience, courtesy, knowledge; I can go on and on. Thanks Leigh for selling me the coverage that I need and advising against what I didn’t need."

"I love how when I call with a concern they address it right then and solve my problems. The whole staff of Krystal Brown on Pleasant Run ROCK!!!"