State Farm® Insurance Agent Krystal Brown

"My FAVORITE AGENT!!! I have worked with Krystal Brown for 8+ years now and it is always a seamless interaction. She is very diligent and very thorough and always available for questions and guidance. Highly highly recommend her agency for all auto and home needs!"

"Krystal and her staff have been amazing! Got my policies handled with urgency and care. Thank you."

"Ive had an exceptional experience with Krystal Brown State Farm. Whether I’m talking to her directly or speaking with her team, Calvin or Chasity, I always feel that my business is valued and appreciated. I service a number of personal and business policies with them and I haven’t been disappointed."

"This insurance is a scam I cancel my insurance on Jan 6 and at this point still withdrawing from my bank. I have call them they said it will go back to my account and to talk to my bank."

"Great service at Krystal office !!!!"

"I transferred to this agent. I called to speak to the agent many times, but was never able to speak with her because they said she was in meetings. They would say I will call you back on this date with an answer or to put you on her calendar, but I have never received a callback. Before actually leaving her agency I sent an email to her explaining the issues I’ve encountered from A-Z and you guessed it…she didn’t care enough to even respond. I work too hard to share my money with people that don’t have time to provide service. Be warned, I left a 1⭐️ because 0 isn’t an option. 2/12/26 I transferred to your agency on 11/6/25 because i wanted to be more intentional and spend money with a Black agency. I requested to speak with you after trying to get a review of my auto policy. The person that answered the phone didn’t seem very knowledgeable so I requested to speak with you. The fact that you finally respond here with no apology says it all. I’m now with an agency that had time to walk me through my auto and fire policies. Giving your clients amazing customer service should always be the high road."

"I contacted Chasity and requested a quote, and I was impressed with her excellent customer service. She was professional, attentive, and made the process smooth and easy. Highly recommend!"

"I was with State Farm for 15 years purchased a new vehicle got a cheaper price with a different company and switched over. Policy came up for renewal called around for quotes and end up speaking with Chasity who was very knowledgeable and pleasant. She advised me on all the discounts I was eligible for and she also advised me on life insurance and also followed up after our call. I have/would recommend this location to family and friends for their insurance needs."

"I had an exceptional experience with Chasity! From the moment she answered my call, she was warm, professional, and truly attentive. Chasity took the time to listen to my concerns, answer all of my questions, and walk me through every detail with patience and clarity. She made what could have been a stressful process feel easy and reassuring. Her follow-through was outstanding — I always felt like I was in great hands. Chasity’s level of care and customer service went above and beyond what I expected. I’m so grateful for her expertise and genuine kindness. Thank you, Chasity, for making my experience with State Farm a positive one!"

"Contact this location for a quote. This location was very knowledgeable & kind providing detail information. Look forward to doing business with this agency"

"Moving back to the Desoto area next month. Google this location for service. Convenient location & hours for my service needs."

"Called for a quote. Was able to get the info within minutes"

"Great customer service at this location"

"I would like to applaud 👏🏽 this location for always delivering top-tier customer service and taking care of all my insurance needs. A special shoutout to Chasity Little — she has gone above and beyond to help me add my new vehicle to my policy. We’re officially homegirls now, even though we haven’t met in person yet! (Hey homegirl 👋🏽) I was previously with this agency for years but switched to a different company due to rate increasing but after 6 months i came back. With so many different insurance companies out there, great customer service is what makes me stay with Krystal Brown’s State Farm Agency. I salute this amazing team and want to give you all your flowers 💐💐💐💐 Keep up the phenomenal work — your dedication truly shows that you love what you do!"

"Krystal and her team (shout out to Chasity as well) were fantastic. They were able to overcome some obstacles with a system issue and were able to address all my concerns about my coverage and did so in an incredibly kind and professional way. Their quote for my yearly home insurance premium beat my premium I had with Progressive, but they ended up getting it even lower the day I paid it, which I did not ask for but was a pleasant surprise. Krystal is fantastic and I would recommend her and her team to anyone!"

"I have been with State Farm for some time now and the customer service at this specific location has been over and beyond pleasant. 10 out of 10 recommend. Chastity is awesome.👏🏾"

"Mrs Chasity Had Great Customer Service a Attitude Of Excellence, Was Patient and great communication skills"

"What a terrific agency! Chastity was right on TOP of what we needed, and she clearly understood what we were looking for. Great customer service for insurance. How often does THAT happen, anymore? We look forward to working with them."

"I call in for assistance with the State Farm app after purchasing life insurance @ this location. Chasity provided great customer service. She made sure I understood how to navigate the app."

"This location is accommodating and customer friendly! I would highly recommend you check them out for your insurance needs’"

"The ladies here are very professional and have FANTASTIC customer service. Alyssa, who I’ve only known for the past couple of days, has been consistent with making sure I know what’s going on with my policy. She has gone above and beyond with making sure to call me back and leave a message if she hasn’t reached me. I truly appreciate the time she’s taken to keep me updated. Even if it seems small, I truly appreciate the kindness behind her actions. Thank you all for all that you do and please continue the excellent customer service! 🥹"

"I have been with this agent for quite a while. I haven't had to call in very much but when I did the customer service I received from Chasity was EXCELLENT. She was very attentive and went above and beyond to help me!!"

"I cannot say enough wonderful things about Krystal and her service at State Farm! For over 10 years, she has been responsive, no matter how big or small my questions may be, and takes the time to thoroughly explain every service detail in a way that's easy to understand. She genuinely cares about her customers and doesn’t just provide insurance—she builds relationships. Her regular check-ins make me feel valued and supported, and I always know she has my best interests at heart. It’s rare to find someone as dependable, compassionate, and honest in the field of service, especially in the world that we live in today."

"I had a great experience with Greg he helped me file a claim for my windshield repair."

"Horrible agent… 1/10 DO NOT RECOMMEND! Changes I request to my policy always seem to get lost when the change results in lower premiums! Called 12/10 to remove a vehicle and a driver from my policy and was told that the change would be reflected on my next billing. Needless to say both were still on the next invoice so I called State Farm Corporate customer service only to be told that no change had been made. The only way I’ve been able to resolve these types of issues in the past is to withhold my payment until the change has been made. I’m actively looking for new insurance options as I type this. Replying to owner’s response - I’m positive my frustrations are directed at the correct office but I plan to come to the location tomorrow to get this resolved."