Reviews

"Was able to get a personalized quote within hours and a callback shortly after. Was able to bundle in my homeowner policy and get a lowered amount than my renewal amount. Any savings is needed in this economy! Thank you Chasity for your help!"

"I received stellar service from Chasity. She also assist with referrals & questions I had. I started two policies here with the agent Krystal. She is very knowledgeable of the information she provided. These ladies were great to work with. I look forward to doing business here at Krystal Brown Stare Farm!"

"Great service with the staff"

"Huge Thanks to State Farm, The Krystal Brown office as a whole , and the exemplary agent Chasity I believe is her name . I went in for a commercial business policy and received top tier professionalism and courtesy from initial contact to the final follow up. I will definitely be referring my colleagues.

Thanks Again,
Phillip Horton
Horton Distributions"

"Chisty work with me professionally today to acquire a good car policy that I was comfortable with. Insurance premiums is over price in the State of Texas weather it's for Life, Auto, or Home and it not the Agents fault it is the GREEDY INSURANCE INDUSTRY ,that needs to change.
Thank you Chisty for doing a great job."

"⭐⭐⭐⭐⭐ Absolutely Outstanding Customer Service!
This was, without a doubt, the BEST experience I’ve ever had setting up new insurance policies! The customer service was truly TOP TIER from start to finish. The process was smooth, professional, and stress-free, and I genuinely appreciate the care and attention I received. Thank you for taking the stress out of the process and making everything so easy! Exceptional service like this deserves to be recognized! 🫶🏽❤️"

"Mrs. Krystal and her staff Chasity was very professional, nice and polite. They were very knowledgeable about the business and helping me with my life insurance. And most definitely help me save on some car and rental insurance. Thank you ladies so much! Definitely #1 in my book."

"Krystal Brown and her staff are AMAZING!! They always go above and beyond to help. Ms Chasity is the best she has been there for me and my family from day one. 🤗😘💗"

"I love ❤️ State Farm My Family & I use them for our Rental Insurance. And do a great job with their Customer Service."

"I received stellar customer service from a young lady name Chasity who assisted me and answered all my questions on a quote."

"Wow! I called for a quote and spoke to Chasity! Let me tell you how kind, knowledgeable and on time this young lady was. I had so many questions because I was switching from being with my previous insurance company for over 15years! I felt valued, she took her time to get the correct information for me, got back to me in a timely fashion, and was always pleasant. I am too grateful for the savings and just for the additional services I added. I have health insurance, rental/car insurance all bundled now! YAY! Thanks so much Chasity! I am telling everyone I know."

"This office is so amazing! Chasity was so very kind, knowledgeable and quick with assisting me. I would highly recommend!"

"I received the best customer service experience from Chasity Little. She’s patient and answered every question and went above and beyond."

"Received great service"

"I love this office they have great customer service and response very quickly to your needs. They are well respected in the community and will always show support for the surrounding businesses. If you’re going to choice State Farm choose Krystal Brown"

"This is the worst company I have ever dealt with Kyrstal Brown needs to be terminated from State Farm. Do not follow through. Do not answer the phone just bad customer service whatever I can do to cancel she would not cancel my policy and I pray that no one uses her services."

"“State Farm will always be my choice of business”. This agency is definitely a plus."

"I called the office in full panic mode, and Calvin brought me all the way back to calm. Big shoutout to Calvin and the whole team at the State Farm Krystal Brown office in Desoto, Texas!"

"Krystal Brown State Farm has been absolutely outstanding in handling my home, auto, and life insurance policies. From day one, the level of professionalism, transparency, and genuine care has been unmatched.

What really sets this team apart is their family-oriented approach—you don’t feel like just another client, you feel like you’re part of their community. They take the time to explain everything clearly, make sure you’re properly covered, and always look out for your best interest.

Anytime I’ve had questions or needed support, they’ve been responsive, knowledgeable, and easy to work with. It’s rare to find an insurance agency that combines expertise with such a personal touch.

Highly recommend Krystal Brown State Farm to anyone looking for reliable coverage and a team that truly cares about you and your family!"

"Had the pleasure of working with Chastity, very professional , polite and knowledgeable. She is definitely an asset to the Agency and I’ll definitely recommend her to friends and family in need of a policy"

"I’ve had an outstanding experience with Krystal Brown State Farm, where I hold my life insurance policy. From day one, the team has been professional, knowledgeable, and genuinely caring, taking the time to explain everything clearly and make the entire process feel simple and stress-free. They treat you like more than just a customer, offering personalized attention and always being responsive whenever I have questions. It gives me real peace of mind knowing my policy is with an agency that truly prioritizes my family’s future and well-being—I highly recommend them to anyone looking for reliable coverage and exceptional service."

"My FAVORITE AGENT!!! I have worked with Krystal Brown for 8+ years now and it is always a seamless interaction. She is very diligent and very thorough and always available for questions and guidance. Highly highly recommend her agency for all auto and home needs!"

"Krystal and her staff have been amazing! Got my policies handled with urgency and care. Thank you."

"Ive had an exceptional experience with Krystal Brown State Farm. Whether I’m talking to her directly or speaking with her team, Calvin or Chasity, I always feel that my business is valued and appreciated. I service a number of personal and business policies with them and I haven’t been disappointed."

"This insurance is a scam I cancel my insurance on Jan 6 and at this point still withdrawing from my bank. I have call them they said it will go back to my account and to talk to my bank."