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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Reginald Edison

April 8, 2024

5  out of  5 rating by Reginald Edison
"Travis got me squared away with the best rate. Quick & easy. Everyone there is helpful & attentive."
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Kacy Thomas

December 4, 2023

2  out of  5 rating by Kacy Thomas
"Spoke with rep Kristie maybe the day before Thanksgiving. I called and requested the declarations page of my homeowners policy be emailed to me. She said that she didn’t see it. I asked if she was sure because I knew that I had the homeowner’s policy with them. She insisted that it wasn’t with them. I said ok, hung up and proceeded to go and look for my policy info. And sure enough, the policy was with them but under my wife’s maiden name. So I call her back and tell her that I’ve found my info and asked her to look under my wife’s name. She did and she found it. She said she would send it right over. So several minutes later I get an email from Kristie but it wasn’t what I asked for. She sent me the declarations page of a renters policy that I have at a different address. So I call her back again and explain that the info she sent wasn’t the right info, and that it is for another property of mine. She responds saying “you don’t have that homeowner’s policy with us, it’s with the State Farm in Lewisville TX.” So in frustration, I got off the phone with her and followed up with the Lewisville office. My gripe is that Kristie saw that what she was sending WAS NOT what I asked for. Instead of her calling me back and clarifying with me what she saw, she just sent something, anything. She didn’t have the courtesy to call and explain anything. I had to call her back just for her to tell me “well that policy isn’t with our office.” I thought she was rude and careless in the way she handled me that day. Normally I don’t have any complaints about this office. But Kristie rubbed me wrong that day."
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Debra Williams

November 14, 2023

5  out of  5 rating by Debra Williams
"Krystal has been my agent for over 15 years. That speaks volumes to the level of service and attentiveness she and her staff provide to her clients. Urgent requests, no problem! Always professional, courteous, and striving to provide the best!"
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K Keys (Keys)

October 27, 2023

5  out of  5 rating by K Keys (Keys)
"From the time that I have gotten state form, I have not had any major issues, and if so, nothing that could be fixed with a simple call to Ms Krystal Brown."
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Justin Carpenter

October 16, 2023

5  out of  5 rating by Justin Carpenter
"Fantastic customer service!"
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Diamond Armor

October 13, 2023

5  out of  5 rating by Diamond Armor
"Not only does State Farm have competitive rates Mrs. Brown and her team provide the best customer service I’ve experienced in a while. 10/10 I highly recommend"
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Yvette Franklin

October 12, 2023

5  out of  5 rating by Yvette Franklin
"Great job Krystal Brown!! You are awesome."
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francis aguilar

October 6, 2023

5  out of  5 rating by francis aguilar
"Very helpful in setting up my insurance plan!"
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Mark Banks

September 29, 2023

5  out of  5 rating by Mark Banks
"Krystal Brown and her staff are wonderful. They found me a good quote on tool box insurance."
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Anthony Harper

July 7, 2023

5  out of  5 rating by Anthony Harper
"Outstanding service, always available and willing to help."
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Rob's Reviews (The Foodie & I'll Try It!)

July 3, 2023

5  out of  5 rating by Rob's Reviews (The Foodie & I'll Try It!)
"Great staff!!! They are willing to assist with all your different insurance needs with a smile and great attitude!!!"
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Christie Gatson

June 23, 2023

5  out of  5 rating by Christie Gatson
"The Krystal Brown is hands down the most informative and responsive agency. Thank you to Christina for getting me and my family the best quote and servicing 4 of our families policies."
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Randy Turner

June 11, 2023

5  out of  5 rating by Randy Turner
"Awesome service explain everything in detail. I bundle my car and rental insurance and save alot on my rental compared to my other policies. I would truly recommend them. Customer service is top notch."
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Adamia Davis

April 7, 2023

5  out of  5 rating by Adamia Davis
"The account representative Kristie was very professional knowledgeable and assertive to my needs. I told her what I wanted and she did exactly that! Fast and friendly service. I had such an positive experience. Thank you."
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Eddie Walker

April 7, 2023

5  out of  5 rating by Eddie Walker
"They have a phenomenal staff and very good at communicating"
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eric donald

April 7, 2023

5  out of  5 rating by eric donald
"Krystal is the best, anything I I need she gets it done quick fast and in a hurry."
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Ciondria Hughes

April 7, 2023

5  out of  5 rating by Ciondria Hughes
"Kristie was very patient and answered all of my questions. She posed thoughtful questions and gave scenarios relavent to my situation to help me determine what was best for my family. It was obvious she is knowledgeable and loves what she does. I look forward to continuing to work with her in the future."
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Alex boson

April 7, 2023

5  out of  5 rating by Alex boson
"I absolutely loved service. The representative was patient with me and truly listened to my needs."
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Marcus Campbell

April 6, 2023

5  out of  5 rating by Marcus Campbell
"I don’t usually do surveys and reviews, but I had to make an exception for the representative at this agency. Leigh gives new meaning to professionalism, patience, courtesy, knowledge; I can go on and on. Thanks Leigh for selling me the coverage that I need and advising against what I didn’t need."
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Ameril Fonza

March 21, 2023

5  out of  5 rating by Ameril Fonza
"I love how when I call with a concern they address it right then and solve my problems. The whole staff of Krystal Brown on Pleasant Run ROCK!!!"
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Cristina Perez Aldama

February 9, 2023

5  out of  5 rating by Cristina Perez Aldama
"Great service and Kristie makes sure we have all our insurance needs."
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Janetta Smith

February 9, 2023

5  out of  5 rating by Janetta Smith
"Krystal Brown and her staff is always ready and willing to help, regardless of the situation. They are never in a rush and always willing to answer questions and make me feel comfortable with my decisions."
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Joyce Allen

February 8, 2023

5  out of  5 rating by Joyce Allen
"I have been a customer for State Farm Insurance for many years. They are the best insurance company to handle any situation that is happening in your home. I’m a rental now and I have an Insurance coverage with State Farm insurance for my car. I’m 82 years old now. I will and my family will have this Insurance. I also mentioned it to friends. ❤️"
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Oliver Clayton

February 7, 2023

5  out of  5 rating by Oliver Clayton
"Loved my service from Leigh , she was absolutely fantastic. She always calls me back with updates and finds the answer to my questions. 1000 % recommend this office!"
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Jacynthia Tillman

February 6, 2023

5  out of  5 rating by Jacynthia Tillman
"I love my experience with State Farm. They have excellent customer service and getting everything set up a breeze."